Returns Policy

Last updated: 14 January 2026

1. Right of Withdrawal (Cooling-off Period)

In accordance with the Consumer Contracts Regulations 2013, Consumers have the right to withdraw from a distance contract within 30 calendar days from the date of receipt of the order, without giving any reason.

Complaints may be submitted within the time limits set out in the Consumer Rights Act 2015.

2. Conditions for Accepting Returns

Returned products must:

• be unused,
• be in original, undamaged packaging,
• include all components of the set,
• have intact seals and hygiene protections.

3. Return Address

Kozmetiq
2 Juniper
Bracknell
RG12 7ZG
United Kingdom

4. Return Shipping

The cost of return shipping is borne by the Customer. We recommend using Royal Mail Tracked services.

5. Refunds

After receiving and verifying the returned products (within up to 5 Business Days), we will refund:

• the price of the product,
• the cost of standard delivery (if applicable).

6. Damaged or Faulty Products

If a product is damaged, defective or incorrect, please contact us within 48 hours of delivery, attaching photographic evidence.

7. B2B Returns

Statutory withdrawal rights apply exclusively to Consumers. For B2B Customers, returns may be accepted at the Store’s discretion within 14 days.

8. Contact

Email: kozmetiq@kozmetiq.info

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Model Withdrawal Form

(Complete and return this form only if you wish to withdraw from the contract)

Addressee:
Kozmetiq
2 Juniper, Bracknell, RG12 7ZG, United Kingdom
Email: kozmetiq@kozmetiq.info

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following products:

Product name(s):
Order number:
Date of order / date of receipt:
Consumer name(s):
Consumer address:
Signature (only if submitted in paper form):
Date:

(*) Delete as appropriate.